Asus Responds to AM5 BIOS Controversy: Warranty Covers Beta Fixes, EXPO Presets
After enduring days of smoldering criticism from popular TechTubers over voltages, BIOS updates and warranty coverage issues during and after the Ryzen 7000X3D burnout fiasco, Asus has issued a statement addressing concerns on multiple fronts. Did.
in a statement issued through e-mail and press release (opens in new tab)Despite repeated claims elsewhere over the past week, Asus’ warranty on AM5 motherboards has been extended to Ryzen designed to fix voltage issues that have led to chip and board failures for some users. I made sure it covered all AMD EXPOs as well as the recent BIOS update to the 7000 board. Intel XMP, and (Asus proprietary) DOCP memory presets. It is also stated that all his recent BIOS updates follow AMD’s voltage guidelines for his Ryzen 7000 CPUs.
As part of a clear effort to save face after being criticized by several high-profile sites and YouTube channels, Asus’ statement included below guarantees a range beyond that of most motherboards. after which the company lists phone numbers and links. We provide US, UK, Australian and EU support for those facing issues.
We would like to address concerns raised by users regarding whether the recent BIOS update will affect the warranty of ASUS AM5 motherboards. We want our customers to have peace of mind that both beta and fully validated BIOS updates for ASUS AM5 motherboards are covered under the original manufacturer’s warranty. I would also like to confirm the following points.
1. ASUS AM5 motherboard warranty also covers all AMD EXPO, Intel XMP and DOCP memory configurations.
2. All recent BIOS updates follow the latest AMD voltage guidelines for AMD Ryzen 7000 series processors.
Additionally, we would like to reiterate our commitment to the AMD AM5 platform and our customer support. For other inquiries about ASUS AM5 motherboards, please contact our customer service.
— Asus
The story picked up steam last week after being posted by Gamers Nexus. YouTube video He harshly criticized ASUS’ handling of the recent Ryzen burnout debacle. According to Gamers Nexus, Asus has been caught publishing an undisclosed AGESA code revision in its BIOS update, which is by no means public, and publishes a buggy and untested BIOS update. , which resulted in Ryzen 7000 SoC voltages running at dangerous levels and even removing outdated BIOS updates. We published a new update at the same time without notifying users of the change, which is why it appeared on the motherboard support page.
Gamers Nexus also accused Asus of uploading a BIOS update for the Crosshair X670E Extreme that voided the motherboard’s warranty, stating that if users are facing issues such as “running by default on AM5 motherboards ” (disable AMD EXPO/DOCP), accusing Asus of always recommending. problem.
Now the company seems to be taking a sprint in a different direction, confirming that AMD EXPO memory profiles are indeed covered by the motherboard warranty and that a recent BIOS update addresses voltage issues for Ryzen SoCs. It reassures users.
The former is especially surprising. Generally, the EXPO profile (and its Intel XMP counterpart), although common in the enthusiast and gamer world (and touted as part of high-end RAM specs), is technically considered overclocking. , and therefore traditionally not covered by the motherboard warranty.
Apparently, someone at ASUS’s upper management took note of the potential damage done to the brand in the last few days, and made sure that a strong statement and some extra warranties were warranted for long-term sales. Decided. It’s nice to see the company step in to assure customers that they stand by their products (many of which are very expensive), but how well customer service representatives actually back up those assurances. time will tell. This controversy (and persistent questions) would have been better if the company had issued a similar statement mid-late last week, or perhaps used a more appropriate message when rolling out his recent Ryzen 7000 motherboard update. could have been avoided.
