The problem is, they spent all 18 nights on board, so technically their trip wasn’t “interrupted.” In my conversations with insurance executives, I’ve heard the phrase “lost fun is not compensated” several times, but this is not an Antarctic cruise that never reaches Antarctica, but a Caribbean resort where it rains for a week. I imagined it might apply if it rained.
We also heard from a reader named Alan, who lives in Vaughan, Ontario, about his nightmarish return to Toronto from Vancouver during the storm last Christmas season. After three WestJet flights were canceled and another delayed because of the weather, he and his wife were stranded overnight in Calgary after the next flight they had booked was also canceled due to a crew shortage. Mr. Alan paid for the trip with his HSBC credit card which provides travel insurance through Assurant.
I didn’t hear back from WestJet the next day about when I would be able to fly, but I called Assurant and they said they would cover Air Canada’s return flight. Alan requested WestJet to pay for the hotel and Assurant Airlines to refund the ticket. WestJet declined the hotel’s request, and in the letter it provided to Alan to bill Assurant, it mischaracterized at least two cancellations, resulting in a shortage of crew on the final flight, a situation that insurance would not cover. was focused.
WestJet spokeswoman Madison Kruger said the airline had mistakenly declined the hotel bill and would pay for it. Assurant spokeswoman Linda Lekpero, who manages HSBC’s policy, said she could not comment on the matter but said the company was in contact with Allan to assist with further action.
In another case of yell communication, Jackie of Inglewood, Colorado, tested positive for COVID-19 and was denied boarding for the May 2022 Greek Isles cruise, a circumstance apparently linked to Chase. The situation was subject to the travel cancellation policy offered by the Sapphire Reserve credit card. But when Chase’s third-party administrator tried to confirm that the cruise company hadn’t refunded her the $11,000 cruise fare, she said somewhere along the way, she received a $250 refund. It is said that it was broken. Jackie was not informed of the arrangement until almost a year later. She gave me a letter with the subject line “Insurance deadlock”.
