A Newegg rep told Tom’s Hardware in an email that they have refunded a customer who claimed to have received a metal block instead of the Nvidia Geforce RTX 4090. The company also claims that banning customer accounts is a “normal” part of its fraud investigation process.
Eric Wein, Head of Public Relations and Partnerships at Newegg, said: tom’s hardware.
“We suspended his account for a few days, which is our normal protocol when investigating fraud cases, so we can investigate. (This protects our customers if someone else gains access to their account. )”
The ban was part of the first complaint by Reddit user u/NuclearInnardsBeep, who wrote at the time, “Newegg seems to have locked my account without responding. That’s great.”
Wein went on to say that Newegg was “unable to determine the cause of the theft” and issued a refund while the customer was suspended, then reinstated the account.
“The package was weighed by both Newegg and the carrier. The weight was the same and standard for both measurements of that 4090 graphics card,” Wein wrote. This is considered a resolved customer case. “
tom’s hardware I reached out to u/NuclearInnardsBeep via Reddit about a refund, but did not hear back before going public. We will update this story when we get new details.
The RTX 4090 box’s first post was a gag from the PC-building community, including some users who voiced problems with Newegg’s customer service, and some onlookers all upvoted it on Reddit. It was a mixed surprise because I thought it was possible. While many of his Redditors suggested requesting a chargeback from the customer’s bank, Gamers Nexus’ Steve Burke Pay full price for boxes and weights.
Not much can be confirmed about this story, and the details of Waite, who rocked the PC gaming community, are shrouded in mystery. There has been some outrage against Newegg, especially after PC parts vendors had to change their open box return policies after Burke posted a scathing video about their experience trying to return motherboards in February. Additionally, Newegg Shuffle, which bundled hard-to-find graphics cards with other components in raffle systems during the peak of the mining boom and COVID-19 pandemic, was criticized for forcing desperate people to buy extra items they didn’t need. I was.
This isn’t the first time someone has claimed to have received a missing or replaced item. A quick search shows someone claiming to have purchased a MacBook (opens in new tab) Just pick up an empty box from Best Buy in June.
The incident has sparked a fire in the community looking for a reliable parts vendor, regardless of its veracity.
The full text of Wein’s email is reproduced below.
A customer sent Newegg a claim that his package did not contain the new 4090 graphics card he ordered, but instead contained the weight of the photo he sent. He suspended his account for a few days, which is normal protocol when investigating fraud cases, so he could investigate. (This protects customers if someone else gains access to their account).
The cause of the theft could not be determined. So we issued a refund during the suspension period and reactivated his account.
The package was weighed by both Newegg and the carrier. That weight was the same for both measurements of her 4090 graphics card and was standard.
This is the only such scam.
Newegg considers this a closed customer case.
