After weeks of investigating multiple incidents involving a melting and overheating 12VHPWR power adapter powered by a GeForce RTX 4090 graphics card, Nvidia has finally released an official statement.
“We are actively investigating reports,” statement According to Nvidia reading. “We are aware of about 50 cases worldwide. Our findings so far suggest that a common problem is that the connector is not fully plugged into the graphics card. .It is recommended to plug the power dongle into the graphics card first to make sure the connector is fixed firmly.Before plugging the graphics card into the motherboard, make sure the connector is plugged firmly and evenly. please confirm. No matter what cable or card you use, Nvidia and its partners are committed to supporting our customers and ensuring a fast RMA process. ”
The company is aware of 50 16-pin 12VHPWR adapter case melts worldwide and will continue to investigate. So far, the company has found that melting and overheating can occur if the adapter’s connector isn’t firmly plugged into the socket. We advise to connect the adapter firmly before attaching it to the Meanwhile, the company and its partners have promised to quickly replace damaged hardware for those affected by the problem.
Nvidia’s GeForce RTX 4090 is the company’s $1,599 flagship. News about the adapter issue spread widely through forums and posts on reddit, giving the impression that it was a widespread problem. So far, Nvidia says it’s looked at 50 of his reports of adapter meltdowns, but that’s because Nvidia and its partners have made tens, if not hundreds, of his reports to date. Not too expensive considering it sold a GeForce RTX 4090 graphics board.
Nvidia is investigating reports and methods to ensure the adapter is seated correctly before powering up the card, but we’re not sure if the latter involves modifying existing designs or otherwise. Not detailed. Will update as needed.