According to recent comments from Samsung, the ongoing drama regarding Samsung SSDs could soon become a positive resolution. “Samsung is confident in the quality of its SSDs, including his new NVMe M.2 SSD 990 PRO,” Samsung wrote. statement (translation) computer based“We are aware of reports of this issue and are currently investigating the issue due to different user configurations.”
However, the moderator of the official discussion board of Samsung Community (opens in new tab) Provided additional insight on this issue. Speaking with his SSD technician at the company, DavidB said, “Samsung is currently experiencing unusual customer outages related to SMART Percentage Used (in Samsung Magician) and/or Health Status (in Crystal Disk Info) of the Samsung SSD 990 PRO. We are considering inquiries.” Importantly, DavidB acknowledged that the technician was able to replicate the reduction in health claims from customers about his SSD “under certain conditions of use.”
The good news is that a fix is on the way, with moderators indicating Samsung will likely release a firmware update later this month.
Customers complained that the health of their 990 Pro SSDs dropped noticeably shortly after they were put into service. for example, Neil Schofield He reported that his 990 Pro’s health dropped to 64% after only 2 TB of data was written. Another user claimed that in one month he lost 12% of his 980 Pro health.
neowin Editor Robby Kahn witnessed his personal 2TB 980 Pro drop. 94% health few days after installation. Khan said he submitted his RMA to Samsung to have the 990 Pro repaired or replaced under warranty, but after receiving the SSD there was a strange reaction. He was told that “no faults were found” in the 990 Pro and it was returned to him (after a new format and restore to factory settings). Samsung doesn’t mention SSD health.
The issues surrounding Samsung’s 980 Pro and 990 Pro SSDs have received a lot of attention lately. As a result, Puget Systems and Samsung worked to identify the rapid health degradation of the 980 Pro SSD that eventually led to drive failure (set to read-only mode). The solution for 980 Pro SSDs that have not failed yet is to upgrade from 3B2QGXA7 firmware to the newer 5B2QGXA7 build.
Last week, Puget said it would not be using a 990 Pro or 980 Pro SSD (except the 500GB 980 Pro) “until this situation unfolds and we know more.” System Builder adds: Please speak up in this particular situation. “
While Samsung is working out ongoing issues with the 980 Pro and 990 Pro, the Puget will instead use Sabrent SSDs with capacities from 1 TB to 4 TB.
