In early March, Western Digital identified a network security incident in which both customer and corporate data were compromised. Western Digital has notified those affected so they can take steps to protect their personal data as much as possible. Certain online features have been suspended since this security breach.This week update (opens in new tab) We’ll explain the situation, along with our plans to restore your online activity.
The first security concerns were first identified in March. According to Western Digital, an unknown third party has accessed Western Digital databases containing customer information, including billing details such as credit card information, albeit encrypted, as well as names, addresses and phone numbers. Did. Customers affected by this breach were immediately contacted by Western Digital and were able to take steps to protect their personal information.
A reader has provided a copy of the notice sent by Western Digital regarding this matter.
Within days of the incident, on April 2nd, Western Digital officially announced the issue and took action to rectify the situation. This included plans to completely block certain services, including online web stores, from public Internet access. Many services have since been restored, but the online store remains closed and cannot be used to process orders.
Despite ongoing efforts to limit online activity, Western Digital ensures that physical factories remain open to help deliver products. Online service only. As such, we are unable to place new orders at this time, but we are able to process and ship existing orders.
Western Digital confirmed that the My Cloud service was fully restored by April 13th. However, the online store is still closed. However, the user can expect access to his account to be restored by the week of May 15th. During that time, online orders will not be processed and customer data will be adequately protected.
If you want to learn more about the incident, its impact, and Western Digital’s response, you can find the full version. press release (opens in new tab) The official website of Western Digital.
