A Delta spokesman said Wednesday that a full-packed Delta plane could not be flown from London’s Heathrow Airport to Detroit. The luggage belonged to a Delta customer who recently traveled to Heathrow Airport and was separated from the bag due to travel interruptions.
Delta decided to send an airplane, the Airbus A330-200, to Detroit on Monday to deliver 1,000 left-behind cargo, from which the airline “to accelerate the delayed bag movement. “We shipped them to owners across the United States,” said Morgan, Delta Air Lines spokesman Durant, who described the move as a “creative solution.”
It was a chaotic summer for the trip. Due to staff shortages, pandemics, and high demand from travelers, many canceled and delayed flights have occurred. Some of the worst problems occurred on the weekend of July 4, with more than 1,400 US and international flights canceled from Friday to Sunday. FlightAware..
It’s especially chaotic at Heathrow Airport. Last month’s baggage system failure contributed to the cancellation of more flights. And on Tuesday, the airport announced that it would limit the number of passengers departing until mid-September due to its limited capacity, and asked airlines to limit ticket sales.
Among the passengers who lost their luggage after flying from Heathrow Airport to Washington Dulles International Airport last Thursday was 56-year-old David Erguez. Last week he got up a few times early and called Delta about the missing bag: two big suitcases and two garment bags. A customer service agent told him on Monday that Delta would send a plane from Heathrow Airport to bring lost luggage back to the United States, but it was still unclear if his bag was on the plane.
“It’s very frustrating,” he said.
Despite widespread inconvenience and rising prices due to inflation, consumer demand for travel has remained strong so far. Delta Air Lines reported a quarterly profit of $ 735 million on Wednesday, saying it expects strong demand to continue until the fall.
