Amazon and one of its Canada-based customers got into an argument earlier this year over a refund for a $690 graphics card. A customer, François Legault of Calgary, claimed that the Zotac GeForce RTX 3060 Ti he purchased contained a fake graphics card filled with a putty-like substance. Amazon denied the customer’s request for a refund, arguing that the “correct” item had to be packaged and returned to the warehouse before the customer could receive the refund.
Earlier this week, CBC News ran a report on the Legault family’s efforts to win justice from Amazon and the ridiculous situation they face. My son recognizes the work he did before high school.
Among the large selection of parts I purchased from Amazon in June of this year, there are some goodies like the $690 Zotac GeForce Twin Edge RTX 3060 Ti graphics card and the NZXT H510 case, a 16GB kit of Corsair Vengeance DDR4. was. 3600 memory, Samsung 98 series 1TB M.2 NVMe SSD, and MSI MAG B550 Tomahawk motherboard.
The system was nearly complete, but missing the all-important graphics card, so François, who had purchased all the components for his son Matthew, contacted Amazon and returned the counterfeit to secure a refund. did. However, the retailer’s management said it discarded the fake graphics cards “to protect its employees.” (Did someone think it was a plastic explosive?) Added that refunds will only be processed if the “correct” item is returned. It was argued that
After months of stalemate and Legaults being discouraged by Amazon’s seemingly unfair and unfriendly return policy, the CBC’s consumer affairs-focused Go Public program has offered refunds and apologies to families. During discussions with the online retail giant, a CBC reporter asked a few questions about the company’s policies and practices, and Amazon said how often these types of refund issues occur. It didn’t shed light on topics such as what happens, etc. The video report ends by advising customers to shop locally.
Newegg RTX 4090 Saga echoes
The above story of a seemingly stubborn customer service department refusing to refund an item that turns out to be nothing like its description reminds me of reports of a Gigabyte GeForce RTX 4090 box full of metal weights back in October. increase. In Newegg’s case, it took only about a week for the retailer to relent after a major media complaint was filed via social media.
There are some important lessons here. If possible, it’s wise to have large-ticket items opened and checked at the retailer or by a delivery person. If that’s not possible, we can make a video of the package from receipt to opening. All of these little pieces of evidence can help your case further if you’re unlucky enough to suffer the delivery of fake product packaging.