Gaming PC

Amazon and a Canadian Customer Spent Months in Dispute Over Putty-Filled GPU

Amazon and one of its Canada-based customers got into an argument earlier this year over a refund for a $690 graphics card. A customer, François Legault of Calgary, claimed that the Zotac GeForce RTX 3060 Ti he purchased contained a fake graphics card filled with a putty-like substance. Amazon denied the customer’s request for a refund, arguing that the “correct” item had to be packaged and returned to the warehouse before the customer could receive the refund.

(Image credit: François Legault)

Earlier this week, CBC News ran a report on the Legault family’s efforts to win justice from Amazon and the ridiculous situation they face. My son recognizes the work he did before high school.

Among the large selection of parts I purchased from Amazon in June of this year, there are some goodies like the $690 Zotac GeForce Twin Edge RTX 3060 Ti graphics card and the NZXT H510 case, a 16GB kit of Corsair Vengeance DDR4. was. 3600 memory, Samsung 98 series 1TB M.2 NVMe SSD, and MSI MAG B550 Tomahawk motherboard.

Zotak GeForce RTX 3060 Ti

(Image credit: Zotak)

The system was nearly complete, but missing the all-important graphics card, so François, who had purchased all the components for his son Matthew, contacted Amazon and returned the counterfeit to secure a refund. did. However, the retailer’s management said it discarded the fake graphics cards “to protect its employees.” (Did someone think it was a plastic explosive?) Added that refunds will only be processed if the “correct” item is returned. It was argued that

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