AMD has released an official statement regarding user reports of the Radeon RX 7900 XTX graphics card. In a nutshell, the chip maker is urging affected consumers to contact support.
The Radeon RX 7900 XTX is one of the best graphics cards out there, but the MBA (Made By AMD) models seem to suffer from overheating. The reference design has seen hotspots up to 110 degrees Celsius. User feedback states that the RDNA 3 graphics card exhibits this behavior even with the cooling fan at full throttle.
“We are aware that a limited number of users are experiencing unexpected thermal throttling with AMD Radeon RX 7900 XTX graphics cards (reference model manufactured by AMD). Unexpected thermal throttling with AMD Radeon RX 7900 XTX For users experiencing thermal throttling, please contact us. AMD support (opens in new tab)‘, AMD said in a statement to Tom’s Hardware.
According to AMD, 110 degrees Celsius is the normal junction temperature for the Radeon RX 7900 XTX. However, our current suspicion is that uneven contact pressure from the cold plate may be causing overheating issues with his reference Radeon RX 7900 XTX graphics card. Some user accounts claim that re-pasting or replacing his TIM on the thermal pad is a viable solution. Nonetheless, AMD’s team is currently investigating this issue, and PowerColor has started collecting user feedback to help investigate.
AMD has not provided a definitive date as to when we can expect guidance on this issue. Meanwhile, the chip maker has advised affected users to contact the company’s support team.Many consumers have reportedly returned Radeon RX 7900 XTX graphics cards to AMD or their retailers.
