I wasn’t born yesterday. Elvira Nurbayeva, Corporate Communications Manager for Kazakh Airlines, has already given a document from WorldTracer, an international service that works with airlines to track lost luggage, that the luggage was left in Newark. Reason: “I requested INTLFLT and did not check in”. This “obviously means that passengers should have picked up their luggage when they arrived in Newark,” Nurbayeva wrote. So you blamed United, United blamed Astana, and Astana blamed you.
But when I returned to United with additional details, things changed. In a statement, a spokeswoman admitted that the bag was actually tagged with Atyrau, but was not transferred correctly. after that:
“If this happens, we will work with our Interline Partners to connect you and your bag as soon as possible, including compensation for delayed bags. We sincerely apologize for any inconvenience this may have caused. . “
Just a few days ago, you let me know what happened next: United and Astana agreed to indemnify you $ 3,000, or $ 1,500 for each mishandled bag.
I’m happy with you, and I think your argument about United’s stated policy is reasonable, but I’m not a precursor to the dawn of an era when airlines make generous payments. , This decision was unconvincing and left anxious Everyone suffering from losing luggage.
George Hobika, Founder of Bargain Travel Site Airfare watchdogI agreed. He was shocked to hear that United had agreed to pay the full amount. He suspects that scrutiny of certain major newspapers may have played a role. He said the airline needs to repay you a reasonable amount of the item you had to buy, but you told me that the amount of the item is less than $ 75 ..
“She is entitled to $ 75 compensation, but not for pain or suffering,” he said. “We are all experiencing pain and suffering lately.” Legally, Mr. Hobika seems to be in a strong position. The 1999 Montreal ConventionIs for international travel and is signed by all three countries on the route: “If the carrier admits the loss of checked baggage, or if the checked baggage does not arrive after 21 days. It states that it needs to be returned. (For domestic flights, Ministry of Transport There are similar rulesProvides room for airlines to decide when to declare their luggage “lost.” )
