Over the past few months, there have been numerous reports of Samsung 980 Pro SSD failures and many complaints. native to chinaI haven’t heard an official statement from Samsung on the matter, but custom PC builders are Puget Systems definitely paid attention After “receiving an alarming number of reports of Samsung drive failures.” Puget worked with Samsung to identify the issue, and Samsung has issued new firmware for the affected 980 Pro SSD.
According to Puget, the fault dates back to the 3B2QGXA7 firmware and primarily affects the 2TB version of the 980 Pro (although lower capacities are not completely unaffected). Puget didn’t detail what caused the failure, but a user report on Reddit said his SSD with CrystalMark or AIDA64 reported his SMART value of 0E (media and integrity errors) or higher. is suggested. Additionally, his 03 value (available spare) below 100% may also be reported. If the 03 or 0E values are out of specification, we recommend using the Samsung SSD Magician software to scan the drive for errors.
“Latest one is 2TB. Already over 2000 errors.” User RaXelliX reported on Reddit“And the middle 2 TB have already failed with over 32,000 errors and are locked in read-only mode. I fully expect the other 2 TB to fail soon as well.”
“I purchased a 2TB 980 Pro in February of this year and installed it a few months later in May. It was manufactured in August 2021.” Another Reddit thread“After a full Samsung Magician scan, it took me a total of 4 months before I noticed Media Errors had ballooned from 300 to 6,000+. Also, the same scan found 9 red blocks. Using Lost 5% of possible spares, drive went to 95% while I was talking” . 4.1 TB written. Super careful and light use. ”
So what if the drive reports an unusual 0E or 03 value? Well, that usually means your 980 Pro is on a one-way ticket to early death. The most common issue faced by users is SSD going into read-only mode. Given that most users have their OS installed on his SSD, read-only access will make the drive unusable after booting him. Unfortunately, once the 980 Pro is in this failure state, there is no way to recover the data even by updating the firmware.
However, a new firmware update from Samsung prevents the failure from occurring in the first place if the drive is still functioning. So if you have a 980 Pro running 3B2QGXA7 firmware, we recommend updating to the latest firmware (5B2QGXA7) using Samsung SSD Magician software. (opens in new tab) asap. Please note that 980 Pro SSDs running 4B2QGXA7 or 5B2QGXA7 firmware are not affected by this issue.
For Puget Systems customers who have already experienced Samsung 980 Pro SSD failures or are having problems using the Samsung SSD Magician software, contact the company for instructionsAll other 980 Pro users should contact their respective system builders or contact Samsung directly. (opens in new tab) If the SSD was purchased from a third party.
